You have 10 days from receipt of your order to return items for the full purchase price. Shipping and handling charges cannot be refunded. You must contact us to notify us of your return. Use our handy contact page or email us directly at info@DWebbDesigns.com.
We recommend adding Tracking and Insurance to your return package. Please provide us with the Tracking number.
If your return parcel never makes it to us, we are sorry, we cannot provide you with your refund. If your items arrive damaged in anyway (ex, worn condition, animal fur, smoke smells, or washed, etc…) it will be returned to you and we will not process a refund.
Gift Cards, Reward items, Custom garments, and Downloadable Products are non-refundable.
You can choose to exchange an item as opposed to receiving a refund assuming you follow the return guidelines.
To return your product, please mail it to:
2916 Newtown Ave #1R
Astoria, NY 11102
You will be responsible for paying for your own shipping costs for returning your item unless we sent you a defective or damaged item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend using a trackable shipping service and/or purchasing shipping insurance. We cannot be responsible for packages that do not get delivered or are damaged during shipping.